Refund Policy

At Xebertech International, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

1. Scope of Policy

This policy applies to all services offered by Xebertech International, including but not limited to consulting, software development, IT services, digital solutions, subscriptions, and other professional services.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • The service was not delivered as agreed due to an error or failure solely attributable to Xebertech International.
  • A written refund request is submitted within 48 hours of the service start date.
  • The service has not been fully delivered or substantially completed.

3. Non-Refundable Services

Refunds will not be issued in the following cases:

  • Services that have already been fully delivered or completed.
  • Delays or issues caused by the client’s failure to provide required information, approvals, or resources.
  • Change of mind after work has commenced.
  • Customized, tailored, or one-time services where work has already begun.
  • Subscription fees for periods already used.

4. Partial Refunds

In cases where a service has been partially delivered, Xebertech International may, at its sole discretion, issue a partial refund proportional to the work not yet completed.

5. Refund Request Process

To request a refund, clients must:

  • Submit a written request via email to support@xebertech.com.
  • Include proof of payment and a clear explanation of the reason for the request.
  • Allow up to 24–48 business hours for review and response.

6. Refund Approval & Processing

  • All refund requests are reviewed on a case-by-case basis.
  • Approved refunds will be processed using the original payment method.
  • Processing times may vary depending on banks or payment providers, typically within 7–10 business days.

7. Chargebacks & Disputes

Clients are encouraged to contact Xebertech International directly before initiating any chargebacks or payment disputes. Unauthorized chargebacks may result in service suspension and additional fees.

8. Changes to This Policy

Xebertech International reserves the right to modify this Refund Policy at any time. Updates will be posted on this page and become effective immediately upon publication.

9. Contact Information

For any questions regarding this Refund Policy, please contact us at:

Email: support@xebertech.com
Company: Xebertech International